Privacy Policy

Last Updated: April 8, 2025

1. Introduction

At Hoefax, a service provided by Prince Technologies LLC (“we,” “our,” or “us”), we are committed to protecting your privacy while empowering you with transparency about romantic partners through our platform (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, mobile application, or related services. By using the Service, you consent to the practices described herein.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Information you provide when creating an account or subscribing, such as your name, email address, payment details, and any other details submitted during registration.
  • User-Submitted Data: Information you share in our private community channels about individuals (e.g., names, social media handles, or dating app screenshots).
  • Social Media Data: Publicly available information from social media profiles that you or other users link to Hoefax profiles.
  • Usage Data: Information about your interaction with the Service, including IP address, browser type, device information, pages visited, and timestamps.
  • Cookies and Tracking Technologies: Data collected via cookies, web beacons, and similar technologies to enhance functionality, track usage, and analyze trends.

3. How We Use Your Information

We use your information to operate, maintain, and enhance the Service, including to:

  • Authenticate users and manage access to free and paid features.
  • Process payments and fulfill subscription orders.
  • Facilitate community discussions and information sharing in private channels.
  • Facilitate community engagement through social media integration.
  • Send service-related notifications, promotional offers, or updates.
  • Analyze usage patterns to improve the Service and develop new features.
  • Detect and prevent fraud, abuse, or unauthorized access.
  • Comply with legal obligations or respond to lawful requests.

4. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist with payment processing, hosting, analytics, email delivery, or moderation.
  • Community Members: Information you share in community channels may be visible to other authenticated users of the Service.
  • Business Partners: Partners who help us promote the Service or offer related products, subject to your consent where required.
  • Legal Authorities: When required by law, subpoena, or to protect our rights, safety, or property, or that of our users.

We do not sell your personal information to third parties for marketing purposes. However, information shared in community channels may be accessible to other authenticated members as part of the Service's core functionality.

5. Data Retention

We retain your personal information and user-submitted data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, or enforce our agreements. Account data is retained until you request deletion, while community-shared content may persist indefinitely unless removed per our Content Removal Rights (see Terms of Service).

6. Security

We employ industry-standard technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is fully secure, and we cannot guarantee absolute security due to the nature of internet-based services.

7. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

  • Accessing the personal data we hold about you.
  • Correcting inaccurate or incomplete information.
  • Requesting deletion of your account or specific data (subject to our retention policies).
  • Restricting or objecting to certain processing activities.
  • Exporting your data in a portable format.

To exercise these rights, contact us at support@hoefax.io. Note that deleting your account does not automatically remove user-submitted content you’ve contributed about others, as it becomes part of the Service’s database.

8. Children’s Privacy

The Service is intended for users 18 and older. We do not knowingly collect personal information from individuals under 13, nor do we permit users under 18 to register. If we learn that a minor’s data has been collected, we will take steps to delete it. Contact us if you believe a child’s data has been submitted.

9. Third-Party Links and Services

The Service includes links to third-party platforms. We are not responsible for their privacy practices or content. Review their policies before interacting with linked services.

10. International Transfers

Your data may be transferred to and processed in the United States or other jurisdictions with differing data protection laws. By using the Service, you consent to such transfers where necessary for its operation.

11. Cookies and Tracking

We use cookies and tracking technologies to authenticate users, remember preferences, and analyze usage. You may disable cookies via your browser settings, but this could limit access to certain features.

12. Changes to This Privacy Policy

We may update this Privacy Policy as the Service evolves. Material changes will be posted here with an updated “Last Updated” date, and we may notify you via email or X. Continued use after changes signifies your acceptance.

13. Contact Us

For questions or concerns about this Privacy Policy, email us at support@hoefax.io. For legal matters, contact legal@hoefax.io.